Call Questionaire
Name: 


  1. From 1 - 10, 1 being the lowest, 10 the highest, rate your personal level of confidence to handle the calls?
     
      1 2  
    1  10


  1. What type of enquiry takes up the longest duration for each of your call/case? Why?


  1. When you handle irrate customers, which area/s frustates them most.


  1. From 1 - 10, 1 being the weakest, 10 strongest, rate the quality of training that you were provided to prepare you for call taking.
     
      1 2  
    1  10


  1. Which area's do you have MOST difficulty understanding?


  1. List product/service NOT covered in training that you took calls on and hence could not handle.



  1. Which area/s of training do you suggest improved in the way it was delivered?


  1. What area/s you want be taught to improve your confidence and ability to handle calls.


  1. Identify existing process/es you wish Rhapsody change/improve so to improve customer experience:


  1. Other than training, what else do you need to raise your level of confidence to handle the calls.




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