360-Degree Survey - QOLOGY - SET 1 (for Frontline L1/L2 Agent Respondents)

Thank you for your time on this survey.

360 degree feedback evaluates an employee from all sides. The evaluation should be completed by the employee, the employee's manager/supervisors, the employee's subordinates, and the employee's peers.

Please read through the questions per areas of Competency and answer honestly based on the following rating scheme:

5 = STRONGLY AGREE
4 = AGREE
3 = NEUTRAL
2 = DISAGREE
1 = STRONGLY DISAGREE


A red asterisk (*) indicates required questions.

  1. PLEASE SELECT THE NAME OF THE SUPERVISOR YOU WILL BE RATING ON THIS SURVEY:*
    Sheena Santos
    Allan Racracquin
    Earl John Fernandez
    Noel Castro
    Erick John De Guzman
    Alex Napagal
    Belinda Beriso
    Dexter Tiburcio
    Patrick Jayson Cabagnot
    Michelle Florendo
    Jonathan Lanuzo
    Ernie Lou Cabigon
    Francis Belleza


  1. [STANDARDS OF PERFORMANCE EXCELLENCE]
    Sets KPI Standards and Goals Prior to an Action Plan*
    5
    4
    3
    2
    1


  1. [STANDARDS OF PERFORMANCE EXCELLENCE]
    He/She is results-oriented: Has a Daily/Weekly Action plan in achieving results*
    5
    4
    3
    2
    1


  1. [STANDARDS OF PERFORMANCE EXCELLENCE]
    Demonstrates accountability and drive to accomplish personal or work goals*
    5
    4
    3
    2
    1


  1. [ADAPTABILITY/FLEXIBILITY]
    Is Open to implementing new ideas, processes and standards to the team
    *
    5
    4
    3
    2
    1


  1. [ADAPTABILITY/FLEXIBILITY]
    Displays a supportive attitude towards occuring changes within his/her account*
    5
    4
    3
    2
    1


  1. [TEAMWORK/COLLABORATION]
    Displays ability to work with others of varying personalities and/or styles*
    5
    4
    3
    2
    1


  1. [TEAMWORK/COLLABORATION]
    Accepts differences of opinion*
    5
    4
    3
    2
    1


  1. [TEAMWORK/COLLABORATION]
    Is able to resolve issues and/or conflicts honestly, effectively and quickly*
    5
    4
    3
    2
    1


  1. [TEAMWORK/COLLABORATION]
    Is able to harness his/her team to work together to achieve KPI goals*
    5
    4
    3
    2
    1


  1. [TEAM RELATIONSHIP]
    Establishes an environment where everyone can talk openly and honestly*
    5
    4
    3
    2
    1


  1. [TEAM RELATIONSHIP]
    Establishes an environment where everyone can freely offer suggestions and ideas*
    5
    4
    3
    2
    1


  1. [TEAM RELATIONSHIP]
    Ensures equal treatment and opportunity to all*
    5
    4
    3
    2
    1


  1. [TEAM RELATIONSHIP]
    Exercises confidentiality when dealing with sensitive issues*
    5
    4
    3
    2
    1


  1. [TEAM RELATIONSHIP]
    Demonstrates ability to take care of his/her team*
    5
    4
    3
    2
    1


  1. [COMMUNICATION]
    Is able to express his/her ideas clearly*
    5
    4
    3
    2
    1


  1. [COMMUNICATION]
    Presents ideas and information in a well organized manner*
    5
    4
    3
    2
    1


  1. [COMMUNICATION]
    Answers questions specifically and to the point*
    5
    4
    3
    2
    1


  1. [COMMUNICATION]
    Allows you to engage in a constructive and open communication*
    5
    4
    3
    2
    1


  1. [COMMUNICATION]
    Is approachable and easy to talk with*
    5
    4
    3
    2
    1


  1. [COMMUNICATION]
    Makes himself/herself accessible to you*
    5
    4
    3
    2
    1


  1. [ACCOUNTABILITY]
    Is able to follow through on commitments and deliverables*
    5
    4
    3
    2
    1


  1. [ACCOUNTABILITY]
    Accepts faults and takes responsibility for consequences*
    5
    4
    3
    2
    1


  1. [ACCOUNTABILITY]
    Demonstrates efforts that are consistent to meeting or exceeding individual/team goals*
    5
    4
    3
    2
    1


  1. [MOTIVATION]
    A role model that exhibits leadership values, principles, and traits*
    5
    4
    3
    2
    1


  1. [MOTIVATION]
    Is consistent in providing constructive feedback and guidance to excelling in performance*
    5
    4
    3
    2
    1


  1. [MOTIVATION]
    Is consistent in providing recognition on excellent performance*
    5
    4
    3
    2
    1


  1. [MOTIVATION]
    Demonstrates ability to inspire others to overcoming personal or work challenges*
    5
    4
    3
    2
    1


  1. [COACHING/MENTORING/PERFORMANCE IMPROVEMENT]
    Practices a consistent, timely and fair method for evaluating individual performance*
    5
    4
    3
    2
    1


  1. [COACHING/MENTORING/PERFORMANCE IMPROVEMENT]
    Chooses the appropriate tools & methods to help others improve*
    5
    4
    3
    2
    1


  1. [COACHING/MENTORING/PERFORMANCE IMPROVEMENT]
    Invests time to impart knowledge, experience and best practices to help others improve*
    5
    4
    3
    2
    1


  1. [COACHING/MENTORING/PERFORMANCE IMPROVEMENT]
    Ensures his/her team are equally given ample time for one-on-one coaching*
    5
    4
    3
    2
    1


  1. [COACHING/MENTORING/PERFORMANCE IMPROVEMENT]
    Ensures his/her team are provided updates on Improvements*
    5
    4
    3
    2
    1




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