AARP GSOS Transfer Escalations

This tracker is to be used for tracking GSOS agents that refuse to take AARP clients who want to purchase GSTS and have agent diagnose and fix issue.
Name: 


  1. Name of GSOS agent refusing call


  1. Date and Time of transfer to GSOS


  1. What reason did GSOS agent state for refusal


  1. How many attempts were needed before the transfer was successful

    1 time
    2 times
    3 times
    escalated to Supervisor for LaunchPad




Templates provided by QUIA.COM.