Dealing with Difficult Customers, Plano, 8/7/13 8:30-12:00 CST

Register to attend Dealing with Difficult External Customers.

It’s hard to keep your cool when dealing with difficult customers. After all, it’s only human to get defensive and fight back-or cave in and give them whatever they demand. “Dealing with Difficult Customers” will provide you with the knowledge and skills aimed at giving you a plan and the skills necessary to turn a potentially negative customer situation into a productive one. This training program will empower you with the defusing skills you need to calm angry customers, productively find a resolution all while staying calm and productive in the interaction as well.

The class enrollment is limited. You will be notified 2 weeks before the class of your registration status (enrolled or waiting list).