Dealing with Difficult Customers, Carson City, 9/19/13 8:30-12:00 PST - (copy)

Register to attend Dealing with Difficult External Customers.

It’s hard to keep your cool when dealing with difficult customers. After all, it’s only human to get defensive and fight back-or cave in and give them whatever they demand. “Dealing with Difficult Customers” will provide you with the knowledge and skills aimed at giving you a plan and the skills necessary to turn a potentially negative customer situation into a productive one. This training program will empower you with the defusing skills you need to calm angry customers, productively find a resolution all while staying calm and productive in the interaction as well.

The class enrollment is limited. You will be notified 2 weeks before the class of your registration status (enrolled or waiting list).