Assurant Troubleshooting Pilot

Please complete the following questionnaire on all calls in which the client has experienced an issue with a refrigerator, washer, or dryer.
Name: 


A red asterisk (*) indicates required questions.

  1. Enter the incident number:*


  1. About which of the following appliances was the client calling?
    *
    Refrigerator
    Washer
    Dryer


  1. Did the customer powercycle the unit? This will ensure that the unit is properly plugged in as well as reset the internal controls.*
    Yes
    No


  1. Did the customer check the circuit breaker to ensure the circuit breaker has not been tripped?
    *
    Yes
    No


  1. Did you complete all documented troubleshooting steps listed in ATLAS with the client?*
    Yes
    No


  1. Were you able to resolve the client's issue through the troubleshooting?*
    Yes
    No


  1. Which troubleshooting step resolved the client's issue? Be specific.




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