OMS OB Project - Start Date of 12/9/2013 - Updated
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Name
:
A red asterisk (*) indicates required questions.
What is the OMS or BBY Order Number that You are Researching?
*
Pull the order up in Yantra. Was the order flagged with an ACTION red colored flag on the order line?
*
Yes
No - mark the order and move to the next one
If the answer was yes use the phone number from the order to search by phone number in OMS then use the order number you find to search in FMS. (The order number might be slightly different than what is on the sheet) Is the order in FMS complete?
Yes - mark the order and move to the next one
No - order will need scheduled in OMS
From OMS check available dates. Call the customer and schedule the order for the available date that works best for them. What is the result?
Talked to customer - order scheduled
Talked to customer - order cancelled
Talked to customer - will wait to schedule
Left voicemail
No answer - no voicemail available
Talked to Customer - Claimed already delivered
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