2013 Salesforce.com Satisfaction Survey - Global Corporate Payments

We are pleased to launch the 2013 Salesforce.com (SFDC) Satisfaction Survey. Your feedback is highly valued, and it will help us to shape our enhancement roadmap for 2014 and beyond.

Please tell us more about your experience by responding to the questions below by December 24, 2013. The survey will take about 5 minutes to complete and responses are anonymous.

After you complete the survey, enter your Director's name for a chance to win a one-hour customized Salesforce.com virtual team training sesssion to be held in Q1, 2014.

We look forward to your feedback. If you have any questions about the survey, please contact: Alyssa.L.Beer@aexp.com


A red asterisk (*) indicates required questions.

  1. Please rate your overall satisfaction with GCP Salesforce.com*
    Very Satisfied
    Satisfied
    Neutral
    Dissatisfied
    Very Dissatisfied


  1. I feel that the SFDC enhancements launched in 2013 help me to do my job more effectively
    (e.g. Global Pricing System Integration, Apttus Contract Management, Enhanced Traffic Light Reporting, US AD Command Center, Europe Account Plans, Canada Health Meter, Enabling Multiple Contact Maps)*
    Saved 3+ hours per week
    Saved 1-3 hours per week
    Made you less productive
    Neither saved or required more time
    Not applicable to my role


  1. In your opinion, what was the most significant 2013 SFDC enhancement and why (optional)


  1. I find that I have sufficient tools to measure my data or my team’s data (E.g. Reports, dashboards)*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. I feel accountable for the quality of data that I enter, or my team enters, into Salesforce.com*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. My leader(s) have communicated the value of Salesforce.com as a strategic customer relationship management and collaboration tool, and have consequently required the tool's use*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. I find that logging a Salesforce case results in a quick resolution to my issue/ meets my needs*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. Capabilities within the system are one of the three following choices*
    Easy and Intuitive
    Medium Complexity
    Overly Complex/I Often Need Help


  1. I find the combination of e-Learning modules, SFDC "Help" tab, and quick reference guides highly effective to support my SFDC training needs*
    Strongly Agree
    Agree
    Neutral
    Disagree
    Strongly Disagree


  1. I receive an adequate amount of communications on SFDC enhancements, notifications and other alerts*
    Yes, I receive the right amount
    No, I receive too little
    No, I receive too many


  1. Please share one or more of your experiences with SFDC that you would consider a best practice, or an area of improvement (optional)


  1. What is your segment?*


  1. What is your market (country)?*


  1. What is your role in the organization?
    *
    Sales Manager
    Account Manager
    Marketing Manager
    People Leader – Sales
    People Leader – Account Development
    People Leader – Marketing
    People Leader – Other
    Other


  1. Enter to win a one-hour customized SFDC team training session in 2014! What is your Director's name?




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