IVR
Name (optional): 


  1. What percentage of our monthly call total do you think is completed (the caller never speaks to a live person) by the IVR?
    01 - 10%
    10 - 20%
    20 - 30%
    30 - 40%


  1. Have you listened to the IVR in order to know what questions are available?
    Yes
    No


  1. If yes, what do you think are the top two things that we should add or change that would provide value to our member and increase our call completion rate in the IVR?




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