Stand Alone Outbound, Outbound, and Transfer Tracker
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Name
:
A red asterisk (*) indicates required questions.
What type of outbound activity occurred during the call?
*
Stand Alone Outbound Call - No customer on the line
Outbound call during call with customer but not transferred
Transferred call
What was the reason for the customer to call us today?
Scheduling of service - Scheduling issue
Rescheduling of service - Scheduling issue
Redo of service
Store Call - specific request for an employee within the home theater department
Troubleshooting Call
Late/Lost/Damaged/Defective
Shipping/Delivery Issue
Store Associate calling in
Order/Purchase Status
Inventory Issue
Repair Issue - either pre or post repair
*
What was the UTC or 800# that you used for the outbound call or transfer?
*
Was there more than 1 outbound activity on the call? (outbound call, transferring or stand alone outbound call)
*
Yes
No
If the answer was was yes to # 4, how many outbound call activities took place?
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