Holds & Transfers - Wayne

Please complete the following survey
Name (optional): 


A red asterisk (*) indicates required questions.

  1. What are the top reasons you place a caller on hold?*


  1. What resources/knowledge would help you avoid placing these calls on hold?*


  1. When calls must be placed on hold, what resources could be available or improved to shorten the hold?*


  1. What are the types of calls that you take that you know immediately must be transferred to another party in order to properly serve the customer?*


  1. If you were in charge what would you do to help reduce holds and transfers?*




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