Quarterly Agent Satisfaction - Q2

Please complete the following survey.
On a scale of 1 to 5 with 5 being strongly agree and 1 being strongly disagree, how would you rate the following questions?
Following each question please provide feedback as to why you responded the way you did. This will help us determine what we are doing right and what needs more improvement on.
Thank you.


A red asterisk (*) indicates required questions.

  1. Our initial training program prepared me well for my position.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Please provide feedback regarding your response:*


  1. I have adequate access to the resources I need to answer my questions.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Please provide feedback regarding your response:*


  1. My performance is evaluated fairly.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Please provide feedback regarding your response:*


  1. My Team Leader cares about me as an individual.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Please provide feedback regarding your response:*


  1. Overall, I am satisfied with my job.*
     
      1 2 3 4 5  
    Strongly Disagree  Strongly Agree


  1. Please provide feedback regarding your response:*


  1. How long have you worked in the Contact Center?*
    1 year or less
    1-2 years
    2-5 years
    5+ years
    5+


  1. What location do you work at?*
    Lincoln
    San Antonio
    Wayne




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