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Working with Exchanges - Feedback/Post Assessment - Pilot

Thank you for participating in the Working with Exchanges Training Course.

In order for the Learning & Development team to be able to continually monitor the quality of the training course we ask that you take the time to complete the below course evaluation.

Your responses will be confidential and will be compiled together with other participant responses and analyzed as a group.


If you have any questions or concerns, please contact the Training Team at training@carlsonwagonlit.com.au
Name (optional): 


A red asterisk (*) indicates required questions.

  1. How was the training session you attended delivered?*
    Face to Face
    Virtually (via Webinar)


  1. Who facilitated the training session you attended?*
    Michael North
    Paul Kim
    Olga English


  1. Please select your location:*
    AU-New South Wales
    AU-Victoria
    AU-Western Australia
    AU-South Australia
    NZ-New Zealand
    PH-Manila


  1. Answer the following question:

    An Automated Exchange is no longer guaranteed if?*
    You adjust the tax calculation
    You amend the change fee
    You change the baggage allowance
    All of the above


  1. Answer the following question:

    What formula is best used to calculate the additional collection on an airfare?*
    Old Fare + New Fare / 2 + Change Fee
    New Fare – Old Fare + Change Fee
    Old Fare + Change Fee – Old Fare
    New Fare + Old Fare – Change Fee


  1. Answer the following question based on the image displayed:

    What would be the total fare once the UO has been determined?
    *
    AUD 268.53
    AUD 272.14
    AUD 275.58
    AUD 278.03


  1. Answer the following questions based on the image displayed:

    What type of exchange is this?
    *
    Automated Exchange
    QREX
    Phased IV Reissue
    Even Exchange


  1. Answer the following question:

    An automated Exchange gets its information from what fare rules category?*
    50 - Rule Application
    15 - Sales Restrictions
    16 - Penalties
    31 - Voluntary Changes


  1. Answer the following questions based on the image displayed:

    What is the fare level for the Perth to Sydney portion of the above price quote?
    *
    AUD 1026.42
    AUD 567.21
    AUD 461.39
    AUD 565.03


  1. Answer the following question:

    Which of the following statements is correct?
    *
    Under no circumstances should you reissue a ticket with negative taxes.
    You need to do a Phase IV build if you want to adjust the taxes.
    Negative taxes are permitted on an Automated Exchange.
    If you have negative taxes, you should contact the airline for an authority to exchange.


  1. Answer the following questions based on the image displayed:

    What amount should be entered into the amount field to complete mask?


    *
    486.02
    269.92
    216.10
    610.37


  1. The trainer explained the course material clearly.*
    Strongly Agree
    Agree
    Disagree
    Strongly Disagree


  1. The course was relevant to my learning:*
    Strongly Agree
    Agree
    Disagree
    Strongly Disagree


  1. Please provide any comments on the performance of the trainer.


  1. Please provide any suggestion on how the traing course could be improved.




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