RC | How are you familiar with the issues of our customers?

Please rate the following topics for us to know where you are having difficulties.

1 as the lowest and 5 as the highest.

This is for us to know the challenges that needs to be addressed.
Name: 


A red asterisk (*) indicates required questions.

  1. Call Forwarding - Agent Added/Changed/Deleted Number*
    1 2 3 4 5


  1. Please be specific on the above topic.*


  1. my Account Credentials - Agent Password/Pin Change*
    1 2 3 4 5


  1. Please be specific on the above topic.*


  1. Call Forwarding - Agent Turned On/Off Settings*
    1 2 3 4 5


  1. Please be specific on the above topic.*


  1. Call Forwarding - Agent Added/Changed/Ring Group/Deleted Number*
    1 2 3 4 5


  1. Please be specific on the above topic.*


  1. RingCentral Desktop App - Windows - Agent Guided Customer through Usage/Setup*
    1 2 3 4 5


  1. Please be specific on the above topic.*


  1. Faxing - Inbound Fax*
    1 2 3 4 5


  1. Please be specific on the above topic.*


  1. Messages & Notifications - Changed Notification Settings - Updated Email*
    1 2 3 4 5


  1. Please be specific on the above topic.*


  1. Deskphones - Setup and Provisioning - Polycom*
    1 2 3 4 5


  1. Please be specific on the above topic.*


  1. Call Forwarding - Agent Changed Number of Rings/Timing/Sequence - Change number of rings/timing*
    1 2 3 4 5


  1. Please be specific on the above topic.*


  1. Faxing - Outbound Fax*
    1 2 3 4 5


  1. Please be specific on the above topic.*


  1. Messages & Notifications - Setup/Usage Walkthrough*
    1 2 3 4 5


  1. Please be specific on the above topic.*


  1. Phone Number request - Add/Delete/Change Number/Number Type*
    1 2 3 4 5


  1. Please be specific on the above topic.*


  1. RingCentral Desktop App - Windows - Agent identified user issue with app*
    1 2 3 4 5


  1. Please be specific on the above topic.*


  1. Call Forwarding - Guided Customer through question/usage*
    1 2 3 4 5


  1. Please be specific on the above topic.*


  1. Deskphones - Setup and Provisioning - Cisco*
    1 2 3 4 5


  1. Please be specific on the above topic.*




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