ECHO Survey

Our new partnership with Echo is an exciting opportunity for us to provide a convenient way for providers to receive claim payments. Like any change, there have been questions and opportunities for improvement.

Please take a few minutes to complete this short survey to help us understand what your experience has been with this project and identify any improvements we should consider.


A red asterisk (*) indicates required questions.

  1. Over the last five days, what % of the providers you have spoken with are calling with questions related to our new partnership with Echo and Virtual Credit Card?*
    0%
    25%
    50%
    75%
    Higher


  1. Over the last five days, what is the primary reason providers are calling about the Echo partnership?*
    Ask a Question about a VCC payment
    Request to be opted out of VCC
    Other (Please explain below)


  1. Other reason for calling:


  1. Over the last five days, on how many of these calls would you estimate the provider’s office was “upset/angry/called with a complaint” vs. “asking a question/seeking to understand the change re: VCC”*
    0% “upset/angry/called with a complaint”
    25% “upset/angry/called with a complaint”
    50% “upset/angry/called with a complaint”
    75% “upset/angry/called with a complaint”
    100 “upset/angry/called with a complaint”


  1. Do you currently have questions about the Echo partnership that were not covered in training, or currently covered in the eManaul? If so, please ask below.*


  1. Do you feel that you have the resources available to you to get your questions answered in a timely manner (ex. eManual, supervisor, Help Line)?*
    Yes
    No (please enter improvements below)


  1. Improvements


  1. Are there any improvements we should consider that would make this partnership better for the provider?


  1. Are there any improvements we should consider that would make this partnership easier for us to handle these calls?




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