 |
|
|
TOPS Management Training Survey
|
|
|
- I found value in the Teleperformance Operational Process Standard Training by learning how better to do my job.
|
- The presenters were professional, knew the subject matter well, and engaged in training the material effectively.
|
- I felt enough time was spent on each subject.
|
- I had enough time IN management training to practice all of the training topics.
|
- Before attending the TOPS training, I was using the information taught (The Process).
|
- Since the Training on June 28 - 29, I have been using the Process in everyday coaching at Teleperformance.
|
- My management and my leadership (ACM's, CCM, and Directors) have followed up on the initial TOPS Training during everyday activities at work, i.e., in-shifts, pre-shifts, red-inking, DPA's, following up on shift gameplans, ELP's, etc.
|
- The TOPS Training was well worth the time I spent away from the production floor and my team.
|
- What things did you enjoy about the Teleperformance Management Training?
|
- What would you change about the Teleperformance Management Training?
|
- Who were some of the best presenters that added value and covered their topics effectively?
|
- What areas of training do you feel you need more assistance on?
|
- In what areas of your daily work do you feel you need more personal improvement on?
|
- What topics not covered in this training would you like to see additional training on?
|
- How often would you like to see TOPS training occur from a continuing education standpoint?
|