Center Court Teller Skills Training Survey

Teller Skills is designed to teach basic Teller duties and responsibilities.
Name (optional): 


A red asterisk (*) indicates required questions.

  1. Did the course meet the following objectives below:
    • Cash Handling
    ___Recognizing bills
    ___How to identify counterfeit currency
    ___Teller Drawer limits (if applicable)
    ___CDM/ECR Usage (if applicable)
    *
    Yes
    No


  1. Did the course meet the following objectives below:
    • Negotiable Instruments
    ___Identifying negotiable instruments
    ___Understanding Elements of a Check
    ___Recognizing Endorsement Types
    ___Review different types of fraud
    ___Understanding Reg CC Check Holds
    *
    Yes
    No


  1. Did the course meet the following objectives below:
    • Transaction Processing
    ___Usage and Navigation of programs that are necessary to process transactions
    ........FSP
    ........CRM
    ........TrueChecks
    ........Verafin
    ........CardWiz
    ........OnBase
    ........Branch Capture
    *
    Yes
    No


  1. Did the course meet the following objectives below:
    • Transaction Processing
    ___Cash/Check Deposits (Consumer and Business)
    ___Cash Withdrawals
    ___Issuing Official Checks/Money Orders
    ___Loan payments (Consumer and Business)
    ___Transferring funds within Achieva
    ___Non-Member Check Processing
    ___Advance from Line of Credit (Credit Card or HELOC)
    ___Savings Bond redemption
    ___Transaction Reversal
    ___Transaction Research
    *
    Yes
    No


  1. Did the course meet the following objectives below:
    • Understanding Balancing Standards and Procedure
    *
    Yes
    No


  1. Did the course meet the following objectives below:
    • Maintenance
    ___Check Ordering
    ___Skip A Payment eligibility
    ___Ordering Loan Coupons
    ___Periodic Payment (Starting, stopping and editing)
    ___Loan Payoff quotes
    *
    Yes
    No


  1. Did the course offer tips and tools that are easy to translate into your everyday operations?
    Yes
    No


  1. The two most useful things that I learned are:


  1. The two least useful things I Learned are:


  1. What suggestions would you have to make this course more meaningful for future learners?


  1. Did this course meet your expectations?
    1 = Did not meet my expectations at all
    10=Met all of my expectations and more
     
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