Retail Store Call - Call Tracker v1.2


Today's Date:


What is the Case ID?


Was a sale made?


What was the customer general reason for calling the Store?


If Other for initial call reason, please specify:


If a Sold Call, what was sold?


How many units on sold call?


Total Cost of Item(s) sold:


For unsold call, please check the approperiate reason (if more than one reason, click all that apply):
Too expensive
Will go to the store
No product availibility
Store Information (Store Hours, job application, etc)
Test Call
Customer Disconnect
Dropped Call
Misroute - Call was transferred to another dept.
Support Call
Policy and Procedure Question (Refunds, rebates, etc)
Will Call Back
Did not want to provide customer information
Customer is going to shop around
Needs to check with spouse
Payment Method
System Issue - RSS and Express Lane differ; was not able to process order
Other


If Other for no-sale reason, please specify:




Templates provided by QUIA.COM.