Retail Store Call - Call Tracker v1.3
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Today's Date:
9/1/06
9/2/06
9/3/06
9/4/06
9/5/06
9/6/06
9/7/06
9/8/06
9/9/06
9/10/06
9/11/06
9/12/06
9/13/06
9/14/06
9/15/06
9/16/06
9/17/06
9/18/06
9/19/06
9/20/06
9/21/06
9/22/06
9/23/06
9/24/06
9/25/06
9/26/06
9/27/06
9/28/06
9/29/06
9/30/06
What is the Case ID?
Was a sale made?
Yes
No
What was the customer general reason for calling the Store?
Price Information
Store Information (Store Hours, job applications,etc)
Product Availibility
Policy and Procedure Question (Rebates, Returns, etc)
Escalation
Looking for Specific Person
Test Call
Dropped Call
Product Order Status/Delivery
Mis-route (Geek Squad, Support Call, etc)
Other
If a Sold Call, what was sold?
How many units on sold call?
1
2
3
4
5
6
7
8
9
10
11
12
Total Cost of Item(s) sold or not sold:
For unsold call, please check the approperiate reason (if more than one reason, click all that apply):
Too expensive
Will go to the store
No product availibility (Out of Stock)
Store Information (Store Hours, job application, direction, etc)
Test Call
Customer Disconnect
Dropped Call
Misroute - Call was transferred to another dept.
Support Call (Including Price Match, Order Modifcation, etc)
Policy and Procedure Question (Refunds, rebates, etc)
Will Call Back
Did not want to provide customer information
Customer is going to shop around
Needs to check with spouse
Payment Method (Has only cash, or cheque, etc)
System Issue - RSS and Express Lane differ; was not able to process order
Employee Calling In
Escalated Call - Wants Manager
We don't carry product requested
Promotion or Store Disconnect - Can't match their offers
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