Help Line Reports
Tools
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Name
:
Would you like the Help Line Report?
Yes
No
If yes, how often?
Monthly
Quarterly
What would you like to see on the report? (Please select all you would like to see)
Name
Location
Position
Team Leader
How long with the company
Number of Help Line calls
Number of Help Line calls when NOT on a call
Average Help Line calls per month overall
Are they an in-house associate or teleworker
Percentage of team over the average per month
Total calls taken
Percentage of total calls taken that go to the Help Line
Any additional items you would like addressed?
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