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This page is devoted to
helpful tools for use by Agents on a daily basis. Click the below links to
access a particular tool.
NOTE: It is highly
recommended that these tools be used from this Web page and not saved as a
personal copy. This will ensure that you are using the most up to date
version at all times.
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Agent Job Description
This document includes a general high level overview of
an Agent’s purpose, functions and responsibilities, knowledge, skills, and
abilities, metrics, and competencies which are associated with this role.
Right-click here and select Open in new window.
Area Codes Map
This online tool allows users to view area codes by state
and then by associated regions within the state.
Right-click here
and select Open in new window.
Calendar
This tool allows users to view upcoming workshops
provided by T&D or for use to simply view a current monthly calendar.
Right-click here and select Open in new window.
6-Step Selling System
This job aid is a scaled down version of the TSR
Foundations Sales module. Use as a quick review or refresher regarding the
six step selling method used at Televerde.
Right-click here and select Open in new window.
Televerde Data Standards
This document includes information on proper documenting
standards when creating system notes during calls. Included are basic systems
note rules, a system notes template standard, capturing accurate account
information, abbreviations for United States Postal Service, secondary unit
designators, last word, directional, and standard business.
Right-click here and select Open in new window.
United
States Time Zones
This online tool allows users to view current times by
time zone or by individual states. Press the F5 key to refresh the tool to
show current time.
Right-click here and select Open in new window.
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