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Java Games: Flashcards, matching, concentration, and word search. |
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MGT229 - Lesson 11 Key Terms
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| Performance management | A systematic approach for improving performance that includes performance appraisal, follow-up such as rewards or action plans, improved communication, and eliminating barriers to performance. |
| Performance scorecard | Combined and weighted measures of performance designed for each employee, manager, and organizational unit. |
| Balanced scorecard | A combined indicator of performance that includes multiple and weighted measures of performance, such as financial health, customer focus, service excellence, and employee learning and growth. |
| Appraisal process | Periodic evaluations of each employee's on-the-job performance as well as skill levels, attitudes, and potential. |
| Standard | A quantity or quality designation that can be used as a basis for judging outcomes and behaviors. |
| Computer monitoring | Using computers to measure how employees achieve their outputs by monitoring work as it takes place. |
| Halo effect | One positive characteristic, behavior, or incident favorably biases the appraisal. |
| Horn effect | One negative characteristic, behavior, or incident adversely biases the appraisal. |
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