| A | B |
| customer requests more disk space | change |
| customer says service is down | problem |
| customer wants to add user | change |
| customer can't VPN into server | problem |
| SiteScope alert says IIS Service has stopped | problem |
| SiteScope alert says disk space is full | problem |
| New ip address on existing server | change |
| customer wants to add new monitors | change |
| customer leaving | change |