| A | B |
|---|
| When nonverbal behavior contradicts a verbal message, the spoken words generally carry less weight than the nonverbal cues. (Page 113, Course Competency 7) | True |
| Nonverbal behavior is not ambiguous. (Page 113, Course Competency 7) | False |
| Nonverbal behavior can always be taken the same regardless of what culture does it. (Page 114, Course Competency 11) | False |
| Even simple messages that a manager or subordinate says can be misunderstood. (Page 101, Course Competency 6) | True |
| Writing a personal letter to the harasser in a sexual harassment situation is one way to respond to the situation. (Page 129, Course Competency 6) | True |
| An example of a hostile work environment includes any verbal or nonverbal behavior that is intimidating, offensive or hostile. (Pages 127-128, Course Competency 7) | True |
| Your appearance is just as important in business culture as how you communicate. (Pages 116-117, Course Competency 7) | True |
| Biased terms seem to be subjective. (Page 107, Course Competency 7) | False |
| High level abstractions can create problems because they are often subject to a wide variety of interpretations. (Pages 102-103, Course Competency 6) | True |
| Sometimes equivocal problems arise because communicators from the same fields use the terms in specialized ways. (Pages 111-112, Course Competency 6) | False |
