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BM Chp 11 PRODUCT AND SERVICE PLANNING

AB
advertising researchstudies of advertisements and media
applied researchstudies of existing product problems or design improvements
computer integrated mfgmanufacturing systems designed and managed using computers
consumer panelgroup of people who offer opinions about a product or service
human resource planningscheduling number of people and types of jobs required for production
inventory managementrecord of quantities and amounts of materials and supplies needed
manufacturingprocessing raw and semi-finished materials into finished products
marketing researchstudies of business's and consumers' exchange of goods and services
mass productionlarge number produced, or assembly line to make identical products
motivation researchstudy of consumer buying behavior
product developmentimproving a product or services
product researchstudies of improvements for existing products
production schedulingplanning of steps, time, and sequence of manufacturing process
pure researchstudies without a product in mind
quality managementdeveloping standards for operations and products and measuring
researchsystematic search for and interpretation of problems/needs
servicesvaluable not resulting in ownership, labor input to satisfy consumer needs


Business Instructor
Belleville East High School
Belleville, IL

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