| A | B |
|---|
| abreast | up to a certain standard or level of knowledge |
| appraisal | written judgment of one's success and worth on the job, usually done by a supervisor |
| assess | judge, determine, figure out |
| domestic | in the country in which the company is based |
| eligible | qualified, permitted |
| empathetic | emotionally sharing, standing in another's "shoes" |
| evaluate | judge the significance or importance of |
| first shift | the day shift (example: 8 a.m. to 4 p.m.) |
| inquiries | requests, questions |
| logs | notes or records of contacts and actions |
| resolution | the act of reaching a final answer or settlement |
| TDD | telecommunications device for the deaf; typing device that allows people with a hearing impairment to use the telephone |
| trends | directions, tendencies, groups of occurrences |
| applicant | person trying to get (applying for) a job |
| candidacy | state of aspiring to or trying to get a position |
| cover letter | letter accompanying a job application expressing interest in the job and explaining exactly how one is qualified |
| criteria | traits or standards on which a decision is based |
| disqualification | removal; being considered unfit |
| eligibility | qualification, fitness |
| extension | phone number at a person's desk or job site within the company |
| job posting | notice put up at a job site telling employees of a job opening for which they may apply |
| resume | summary of one's education and work experience, given to prospective employers |
| waiver | statement abandoning a claim (ex. need not complete minimum time period before advancing) |
