| A | B |
|---|
| Age Discrimination in Employment Act-companies cannot discriminate against employees because of their age in hiring | promotions |
| Application for employment-a form provided by the employer upon which applicant lists qualifications | experience |
| Application software-programs that perform specific tasks; word processing | spreadsheet |
| Assets-things owned | such as cash and buildings. |
| Audit-a systematic process of objectively obtaining and evaluating evidence regarding important aspects of the firm's performance | judging the accuracy and validity of the data |
| Autocratic-a leadership style that describes a person who gives direct | clear |
| Balance sheet (statement of financial position)-a financial statement that lists the assets | liabilities |
| Benefits (fringe benefits)-financial compensation other than wages | salaries |
| Body language-nonverbal communication cues such a facial expressions | gestures |
| Browser-programs that allow you to navigate and view web pages; Netscape | Microsoft Explorer |
| Budget-a financial plan | extending usually for one year |
| Capital-(net worth | owner's equity |
| Career portfolio-an organized collection of materials and information to represent you | your preparation |
| Channel of communication-the means by which the message is conveyed. The three main channels are oral | written |
| Childcare-free childcare services for workers | either by providing a child care facility inside the company or by providing for childcare expenses. |
| Civil Rights Act of 1964-companies cannot discriminate against an employee because of race | color |
| Classified ad-an advertisement listed by category | usually published in a newspaper. |
| Communication-the act of exchanging information. It can be used to inform | command |
| Company loyalty-a feeling of satisfaction and devotion toward one's employer usually caused by enjoyment of work | respect and cooperation within the work environment |
| Compensation-a combination of payments | benefits |
| Computer-aided manufacturing (CAM)-using computers to produce products; computers provide instructions to automated production equipment | such as robots. |
| Computer-integrated manufacturing (CIM)-using computers to integrate all manufacturing operations into a single | smoothly operating manufacturing system. |
| Copyright-protection provided to a creative work such as literary works | musical compositions |
| Culture-a set of customs | traditions |
| Database-data about a company's operations; clients | inventory |
| Decline-stage in the product life cycle when a new product is introduced that is much better or easier to use | and customers begin to switch from the old product to the new product. |
| Diversity-including people of different genders | races |
| Employment laws-laws that regulate the relationship between companies and their workers and give workers significant rights and benefits | including the right to work in a safe environment. |
| Ethics-refers to standards of moral conduct that individuals and groups set for themselves | defining what behavior they value as right or wrong. |
| Extranet-a private company network set up for selected people to access company information; suppliers | customers. |
| Financial ratios-an arithmetic comparison of one financial measure to another | generally used to monitor and control financial performance. |
| Flame-an electronic message that contains abusive | threatening |
| Flexible manufacturing system-systems that integrate computer-aided design | engineering |
| Food and Drug Administration-protects consumers against problems with mislabeled and impure foods | drugs |
| Forming-the first stage of team development where members are gaining acceptance from one another | and there is little or no sense of the way the team will work. |
| Grapevine-the informal transmission of information among workers often based on unofficial | partial |
| Growth-stage of the product life cycle where several brands of a new product are available and customers who like it | are buying it and telling others about it |
| Health insurance (hospitalization)-health insurance at a free or reduced rate-may include hospital care | regular doctor visits |
| Hyperlink-a word | phrase or graphic that has a web page address embedded in it and |
| Income statement budget-a plan showing projected sales | costs |
| Intellectual property laws-ownership of ideas | such as inventions |
| Joint venture-two or more businesses that agree to provide a good or service | sharing the costs of doing business and also the profits. |
| Labor contracts-written documents defining the rights and responsibilities of employees and management specifying such things as wages | hours |
| Letters-used to communicate with people outside the company; should include date | recipient's name and address |
| LIFO-"last in | first out"; last employee hired is the first employee fired during a layoff. |
| Manufacturing-a form of production in which raw and semi-finished materials are processed | assembled |
| Marital status-relating to marriage; married | divorced |
| Marketing Concept-keeping the needs of the consumer uppermost in mind during the design | production |
| Materials-handling system-the network that receives | stores |
| Minimum wage-the lowest wage | by law |
| Mission statement-a short | specific statement of the purpose and direction of the business. |
| Move mate-when an employee with a working spouse relocates | employers assist the spouse in the job-hunting process. |
| No fault terminations-employee terminations that are necessary due to company cutbacks | mergers |
| Nonverbal communication-delivering messages by means other that speaking or writing. Can also appear in written documents in the form of charts | diagrams |
| Occupational Safety and Health Administration-sets standards for keeping work-places clean and free of hazards. Requires businesses to keep records of employee illnesses | injuries |
| Patent-the document the federal government issues to inventors and companies that give them the exclusive right to make | use |
| Personal selling-promotion through direct | personal contact with a customer. |
| Pilferage-repeated stealing of very small items | such as pencils or memo pads. |
| Place (Distribution)-set of activities required to transport and store products | and makes them available to customers. |
| Policies-guidelines used in making decisions regarding specific | recurring situations. |
| Policy-the written agreement | or contract |
| Priority-state of being prior or first in time | place |
| Problem-solving teams-work teams composed of 5 to 12 hourly employees from the same department who meet each week to discuss ways of improving quality | efficiency |
| Process selection-the selection of an operating system; involves a wide range of decisions about the specific processes to use | the sequences in which to perform the processes |
| Product life cycle-the four stages of sales and profit performance through which all brands of a product progress; introduction | growth |
| Product-all attributes | both tangible and intangible |
| Profit-the incentive | as well as the reward |
| Quality circles-work teams composed of 8 to 10 employees and a supervisor who share an area of responsibility and who meet regularly to discuss quality problems | investigate the causes of the problems |
| Relocation benefits-when an employee relocates | employers pay for cost of move |
| Resume-(sometimes called a data sheet) a concise | well-organized presentation of your qualifications for a job. |
| Reward power-the ability of a person to influence employees because of their ability to control resources | rewards |
| Sales budget-forecast of the sales for a month | a few months |
| Selective perception-receiving communications on the basis of what one selectively sees and hears depending on his or her needs | motivation |
| Shared time-situation in which two employees are permitted to hold one job | each with alternate schedules. |
| Social Security Act-provides pensions to retired workers and their families and provides benefits to disabled workers. Also | provides Medicare for people who have reached retirement age. |
| Staffing-human resources activities that include job analysis | personnel planning |
| Stakeholder-any individuals or groups that are affected by the firm's actions | such as owners |
| Sticky floor syndrome-inability of people in entry-level | low-paying positions to move up from these jobs. |
| Team building-an activity that helps work goals | set goals |
| Trademark-word | name |
| Tuition reimbursement-partial or full reimbursement for classes taken | usually directly or indirectly pertaining to the job. |
| Unemployment insurance-provides a fund to pay an income to certain unemployed workers. To be eligible | a worker must not be responsible for losing the job and must be actively looking for new employment. |
| Use of company car-company-owned car provided for company-related activities; also includes gas | upkeep |
| Vacations-paid vacation time usually earned 1 day for each month of work time or 1 | 2 |
| Wage-hour laws-establish minimum wage | overtime |
| Wellness programs-educational programs to control stress | to discourage smoking or drinking |
| Wide area network (WAN)-computers that are linked together and cover a wide area | such as a county or a state. |
| Workers' compensation-laws that require employers to provide insurance for death | injury |
