| A | B |
|---|
| Human relations | getting along with others |
| Courtesy | having good manners and a polite demeanor. |
| Ethical behavior | demonstrating honesty, integrity and fairness |
| Creativity | using ones imagination to be original and inventive |
| Initiative | being self-motivated to start a task without being asked |
| Self-control | the ability to slow anger and behave in a disciplined way, not impulsive. |
| Self-awareness | knowing ones strengths and weaknesses |
| Self-esteem | self-respect or valuing ones personal worth |
| Empathy | understanding another person’s situation or feelings |
| Assertiveness | having the confidence to stand up for beliefs, ideas, or rights. |
| Resume | a brief summary of an individual’s personal information, education, skills, work experience, activities, and interests |
| Experience and employment history | are traditionally listed in reverse chronological order |
| References | List of people prospective employers may contact for more information regarding an applicant |
| Ethics | the moral decisions of what is right or wrong |
| Code of ethics | written statement of responsibility for proper actions, attitudes, or behaviors for employees. |
| Perseverance | Being persistent in the pursuit of worthy objectives in spite of difficulty, opposition, or discouragement. |
| Willingness to change | adjusting to criticism or changes in the environment. |
| Goal-setting | planning for the future |
| “Bait and switch | practices lure customers with a low-price product, but the company has no intent to sell that product to the customer |
| Federal Trade Commission | (FTC) enforces federal antitrust and consumer protection laws, such as advertised prices |
