| A | B |
|---|
| Modulated | toned down |
| Eye contact | looking directly into the eyes of another person |
| Receptive | willing to receive ideas |
| Feedback | return on information |
| Distractions | things that draw away attention |
| Deliberate | made or done on purpose |
| Discipline | exercise control over |
| Constructed | developed |
| Complex | made up of a number of parts |
| Implement | carry out |
| Mechanical | without thought, like a machine |
| Enhanced | made greater, improved |
| Premliminary | coming before the main consideration |
| Enunciation | pronouncing words clearly |
| Momentarily | briefly |
| Perplexed | troubled |
| Genuine | real |
| Intent | purpose |
| Implied | suggested |
| Reinforce | Streghten understanding |
| Translating | changing from one form to another |
| Clarify | explain further |
| Relevant | related |
| Overhead | business expenses not related to a particular product or service |
| Naturally | without deliberate thought |
| Excessive | more than seems proper |
| Extensive | broad |
| Barrier | Something that stands in the way |
| Specialized | related to a specific matter |
| Voluntary | by personal choice |
| Brochures | brief written materials |
| Varies | having differences |
| Compensated | made up for |
| Encounter | see; come into contact with |
| Model | way in which something can be done |
| Diplomatic | skillful in dealing with others |
| Warranty | guarantee |
| Delegated | assigned to another |
| Precisely | exactly |
| Objective | without bias |
| Misstated | not as it should have been |
| Provost | a top official in a college or university |
| Delinquent | past due |
| Obscure | not clear, hidden |
| Eliminates | removes |
| Roundtable | informal gathering |
| Considerate | thinking of others |
| Alienate | turn away in feeling |
| Outages | lack of service |
| Commended | noted for good job |
| Verified | checked |
| Undermine | reduce |
| Underscores | highlights |
| Allocated | set aside |
