| A | B |
|---|
| EOB | document detailing services billed, and payments received |
| Remittance advice | payment voucher |
| suspended claim | pending claim |
| tickler file | suspense file |
| inquiry | tracer |
| delinquent claim | overdue |
| suspense | pending indeterminate state of an insurance claim |
| denied claim | claim submitted but which has been rejected by the insurance carrier |
| overpayment | money paid over and above the amount due |
| appeal | written request for redetermination |
| review | to look over a claim to determine how much payment should be made |
| rejected claim | claim that has been discarded due to a technical problem |
| rebill | second request for payment |
| peer review | review by one or more physicians |
| lost claim | insurance claim that cannot be located after sending it to an insurer |
