| A | B |
|---|
| Firms that make tangible products are engages in | goods production |
| The manufacturing sector provides for what % of all private sector jobs | 25% |
| In 1994, the leader in manufactured exports was | United States |
| In 1995, employment in service industries accounted for almost what % if the total U.S. woek force | 80% |
| Making product available to consumers when they want them is creating | time utility |
| When a company turns out Christmans ornaments so they are available in sores in November, it has created | time utility |
| A soft drink manufacturer who has many outlets for it's product is providing | place utility |
| By turning raw materials into finished goods, production creates | form utility |
| Which of the following doesn't belong on this list | finished goods |
| A set of methods and technologies used for the production of a good or service | operations process |
| The transformation process alters basic competion of raw materials and is used in industries like alluminum, steel, fertilizer, petrolium and paint. It is the | chemical process |
| The transformation process puts together various components and is in common in industries like electronics, appliances and autos. It is the | assembly process |
| The type of service process which a customer need to be an active participant is | high contract system |
| The type of service process which a customer need to be an active part of the system to recieve a service | low contract system |
| Suzy is going to a hairdresser to get a cut and set. This type of service is a | high contract system |
| Carolyn's car needs a tune-up so she had taken it to the mechanic for repair. This type of service system is | low contract system |
| As the plane moves to it's take off position there are 20 empty seats, This illustrates unique service characteristics of | unstorability |
| You have gone to the doctors to check out some recent pains, the quality of her ecpertise to find and diagnose. The problem shows | intangability |
| When you have you hair cut a style the way that you like it, it illustrates unique service charcteristics of | customization |
| In business liks auto repair and lawn care, the business is sized to meet the level of | average demand |
| In business like restaurants or supermarkets, the business is sized to meet the level of | peak demand |
| The most important factor for location planning for high contract businesses is | proximity to the customer |
| Which layout groups equiptment and people according to their function? | process |
| In which of the following layouts do resources move through a fxed sequences of steps tp become fifnished goods | product layout |
| The typical layout in automotive, food processing and computer assembly activities | product layout |
| A clothing manufacturer that sets up an area for making different kinds of pockets, sleeves, collors is using the | cellular layout |
| The documentation of the current process which uses the diagram is called a | process flow chart |
| Which layout is most likely to be used by ship builders and air craft | fixed position |
| the process of monitering production performance by preparing results with plans is called | operations control |
| The use, where possible standard and uniform components in the production process is | standardization |
| The major objective if JIT is to | minimize inventory cost |
| Tom is concerned with storage of both incoming materials for production of finished goods for distribution to customers. Toms job is most likely in the | warehouse area |
| A very popular process among companies whose products require complicated presentation and fabrication, activities is | maternal requirements planning |
| The management of the production process designed to manufacture goods or supply services that meet specific quality requriements is | quality control |
| The single most important principle that had made Dell computers sucessful is | speed |
| If the total resources needed to create a product decreases than productivity had | increased |
| If a nations productivity drops as compared to competing nations, it will experience | a droping of it;s standered of living |
| Overall, in the time it takes a U.S. worker to produce $10 worth of goods, Japanese and German workers produce about | $8 worth of goods |
| The most productive nation in the world is | United States |
| In 1986 the value of goods and services produced by each U.S. worker was | $64,000 |
| Between 1977 and 1994 the productivity of U.S. federal governmant was what % annually | 1% |
| Recent increases overall U.S. productivity is attributed to | the manufacturing sector |
| Chaparrel Steel has been sucessful ina decling industry because | it produces steel from shredded cars and appliances |
| Saving money by purchasing from outside firms rather than keeping the work internal is called | outsourcing |
| Productivity is measured by using | ratios |
| A countries labor productivity is usually measured this way | gross domestic product divided by number of workers |
| Using materials productivity is recommended if materials cost exceed what % of operating costs | 90% |
| Most used measure if company productivity is | sales per employee |
| The individual who turned to Japan when his ideas on quality impovement where rejected in the U.S. | W. Edward Deming |
| The sum of all activities involve in getting quality products into the market place is called | total quality managment |
| Another name for the TQM is | quality assurance |
| Toyota's reputation for producing few "lemons" is based on | quality relaibility |
| When Robert J. Eaton observe poor-fitting interior trim and engine noise in a prototype he immediatly postponed production and corrections were made. He was CEO of | Chyrsler |
| When Toshiba takes a part a Xerox copier and tests each component, it is engaging in | competitive product anylsis |
| The evaluation of all work activities, material flows and paper work to determine the value that they had for consumers is a | value-added anylsis |
| When anylsis at Farbox spot check the weight of samples at several points in the procution process, they are engaging in | statistical process control |
| The process control method that plots test sampling results as a diagram to determine when a process is beginning to depart from the normal operating conditions | process control chart |
| This is the method of improving quality by identifing current costs and areas with the greatest cost-savings potential is | quality/cost study |
| The filling machine operator at honey nuggets every 15 minuets weighs a box of ceral from the production line; where is the operator likely to record the data? | contol chart |
| At the honey nugget factory, boxes are taken from the 3 filling machines. Analyzing the results shoq that 1 of the machines can not reliably meet specifications, which tool are they usinf? | process capability studies |
| As the frito lay workers oversee activities ranging from potato processing to machine maintence they are trying to cut costs while improving quality, this is a | quality improvements team |
| The process of analysing and applying the best practices of other candidates with whom they do not directly compete to their own operations is called | benechmarking |
| When the IRS studied American express billing procedures in an effect to improve it's ___, it is using | benchmarking |
| In the text book case, DuPonts problems with high defect rates with plastic computer connectiong was caused by | incorrect measurement of mold temperature |
| The quality program that is being adopted by many multinational firming is | 150 9000 |
| The purpose which focuses on both productivity and quality and which entails rethinking by starting over from scratch | re-engineering |
| In the text book case the problem facing IBM credit carp was | the credit approval process took to long |
| In the text book case the major benifit to Deneb robotics software is | to simulate the production process while in the design phase |
| In order to reduse the cost of a firms electric power allied signal offers | a microthrbine generator |
| When Hapton Inn's initiated a program of refunds to customers who where dissatisfied with their stays for any reason it was using the | empowerment principle |
| In a recent study the most metioned barrier encounted be work teams | lack of employee training |
| According to the chapters opening vignette the keyword is the new world of business is | communications |
| According to the textbook which of the following had boosted Chaparal Steel sales on the internal? | listing of currently available products and inventory |
| The system for transforming and trasmitting information that can be used in decision making is | management information system |
| From the list below select the one which offers the greatest advantages? | networking of computers |
| A good indication that the digital age has arrived is shown in that americans | spent more money on PC's than on TV's |
| Which of the following is not part of a computers hardware | programs |
| The actual processing of data takes place in | the CPU |
| When the computer is turned off data in the ____ is lost | random acess memory |
| A CD-ROM can hold as much as ___ regular disks | 400 |
| Which of the following is a system program | DOS |
| An individual who usually write the instructiong that will tell computers what to do? | programers |
| An individual who will work with an END user to learn the requirements of a design system to meet those requirements | systems analyst |
| An individual who obtains information from the computer for their jobs? | END user |
| An individual who actualy runs the computer equipment to perform the required tasks | systems operator |
| As information moves up the management hierachy it becomes more | condensed |
| Limiting acess to salery information is an example of | control |
| Harmful programs created and spread by vandles seeking to design or disrupt computer operations are called | viruses |
| The unauthorized copying of computer software is | piracy |
| Coping Microsoft Word program from the school lab in order to do you lab work in your home computer | piracy |
| When using ___employees are allowed access to both the internet and the companies internal network while entry by outsiders is barred | firewalls |
| Which of the following would be most effective against the interception of a company data when it was being transformed from one location to another | encryption software |
| Which of the following would be most effective against hackers? | passwords |
| FAO Schwartz problems were caused mainly by | demand exceding capacity |
| When your favorite restaurants prepares your favorite meal they are creating | form utility |
| As an operations manager you are involved with all of the following acticities except | drop ship tp whole salers |
| High contacts services | contract lenses |
| Low contract services | oil change |
| The amount of product that a company can produce under normal working conditions | capacity |
| An assembly line would most likely use a | product layout |
| The documentation of the current process which uses a diagram is called a | process flow chart |
| The process of monitoring production performance by paining results with goals is called | operations control |
| Recieving, storing, accounting and counting of all raw materials, partly finished goods and finished goods | inventory control |
| Total factor productivity is measured by | outputs divided by imputs |
| The features that are designed into a product is a function of | performance quality |
| When Hewlett Packerd simplified it's contracts and redusced them from 30 pages to as few as 2 pages it was engaging in | value added analysis |
| Groups of employees from work areas who define, analyse, and solve common problems | quality improvement team |
| Fax machines, voice mails, and e-mails are examples of | office automation |
| Systems used in designer products by simmulating the real product and disappearing it in these dimmentional graphics | CAD |
| Systems used in designing the manif. equipment, facilities and plant layout for better product flows and productivity | CAM |
| The largest public network that serves thousands with information is | internet |
| Fax Data acc. for ___% of all telephone signals between the U.S. and Japan | 90% |
| The concept of ___ eliminates all paperwork firm company transactions | paperless workplace |
