| A | B |
|---|
| Agenda | An outline that details the purpose of a meeting and what is to be discussed. |
| Communication Skills | Speaking, writing, reading, and listening skills needed to effectively convey information. |
| Electronic Mail | Mail (also know as email) that travels from one computer to another over telephone/cable lines. Requires a computer, telephone and/or cable lines, a modem, and communications software. |
| Ergonomics | The study of how a person’s surroundings affect their productivity and well-being |
| File Management | The organization or system in which documents are stored manually (file folders) or electronically (computer folders). |
| Itinerary | A schedule that details all aspects of a trip, including flight numbers, times, room numbers, reservations, etc. |
| Scheduling/Planning: | Deciding what needs to be done to accomplish a goal. |
| Teamwork: | Working together to complete a job or task |
| Teleconferencing | Using computers and peripherals (audio and visual) to allow two or more people at different locations to communicate at the same time |
| Time Management | Using time wisely by planning, prioritizing, and completing projects within a given time limit. |
| Voice Mail | A system used by many companies whereby callers may leave voice messages for employees through electronic means |
