| A | B |
|---|
| Hospitality Industry | Encompasses facilities that provide room accomodations, food, beverage, or both. |
| Housekeeping | A non-revenue operating department responsible for preparing and maintaining hotel rooms for sale and for tracking room status. |
| Back-of-the-house | Those parts of the hotel with which the guest does not norrmally come into direct contact. |
| Information technology | Convergence of computers, communication devices, and content. |
| Night audit | Process that verifies guest accounts and prints and distributes reports. |
| Overbooking | The practice of committing more guest rooms than are available. |
| Post-sale | Final phase of the guest cycle. |
| Registration | The completion of the check-in procedure. |
| Reservation | An advance request for space. |
| Room assignment | The placement of guests into specific rooms. |
| Room status | The present state of availability of any guest room. |
| Skipper | A hotel guest who leaves the hotel without paying or checking out. |
| Sleeper | A room that appears to be occupied although it is vacant. |
| Stayover | A hotel guest who remains in occupancy longer than originally. planned. |
| Front office | That part of the hotel that coordinates all guest services. |
| Guaranteed reservations | A reservation arrangement in which the hotel is guaranteed the room rate whether or not the guest shows up. |
| Guest cycle | A way of conceiving all the physical and financial transactions that occur between the guest and the hotel. |
| House count | The number of registered guests in a hotel. |
| Floor limit | The total charges the hotel allows the guest to incur before requesting further payment. |
| Late charge | A charge sale posted after the guest has checked out. |
