| A | B |
| Medical | Doctors report |
| Theft of a bag | Police report |
| Cancellation | Cancellation invoice from operator |
| Delay of flight | Notification from airline |
| Loss of luggage | PIR form |
| Premium | Payment for insurance |
| Policy | Document setting out terms & conditions |
| Package holiday requirement | Offer insurance in good time |
| FSA | Insurance is regulated by these |
| The person | A category of insurance (no 1) |
| UK & Ireland(maybe Channel Isalnds) | Area/Zone 1 |
| Excess | A deduction from each and every claim |
| Hazardous activity | Rock climbing would be an example |
| ABI | Association of British Insurers |
| Claimant | The person making a claim |
| IPT | Insurance Premium Tax |
| Liability | State of being responsible/answerable. |
| Insured | The person taking out insurance |
| Insurer | The company providing insurance |
| Curtailment | Cutting short travel arrangement |
| Reciprocal | Mutual agreement |
| Repatriation | To be returned to UK |
| Underwriter | Sets out terms & conditions of insurance |
| Winter sports | Double the premium |