| A | B |
|---|
| registration records | facilitates the registration cycle |
| Civil Rights Act of 1964 | can not discriminate |
| obligated to take all travelers | common law |
| occupancy report | lists rooms occupied |
| room rate | price for overnight stay |
| readys room for occupancy | housekeeping |
| housekeeping status report | shows status of each room |
| room status differs | room status discrepancy |
| rack rate | standard room rate |
| lower pricing | low demand |
| maximize revenue | high demand |
| 3 meals per day included | American Plan |
| no meals included | European Plan |
| 2 meals per day included | Modified American Plan |
| complimentary rates | no charge |
| group rates | predetermined number of guests |
| day rates | no overnight stay |
| DNCO | did not check out |
| skipper | guest left without settling account |
| due out | room expected to become vacant after the following day's checkout time |
| US commom meal plan | European |
| priority to clean first | checkout rooms |
| who prepares occupancy report | front desk night agent |
| on change | guest checked out, not cleaned |
| sleep out | guest registered, did not sleep there |
| lock out | guest locked out of room by hotel |
| occupied | guest is registered to the room |
| stayover | not checking out today |
| sleeper | guest has settled acct and checked out, room status not updated |
| vacant & ready | cleaned & inspected, ready to rent |
| out of order | cannot be rented |
| late check out | check out later than standard checkout time |
| family rates | parents & children sharing room |
| commercial/corporate rates | frequent guests |
| frequent traveler rates | guests earning discounts |
| package plan | room sold with special events or activities |
| Ice Hotel | Sweden |
| upselling | convince guests to rent a higher category room |
| walk-in | no reservation |
| walking the guest | arrange room at another hotel |
| reason to refuse guest | drunk or disorderly |
| reason to refuse guest | contagious disease |
| reason to refuse guest | full occupancy |
| reason to evict guest | violate hotel regulations |
| reason to evict guest | failure to pay bill |
| PIA paid in advance | cash paying guests |
| direct billing | send bill to guest's company |
| indiviual folio | in house guest financial transactions |
| master folio | group folio |
| non-guest folio | non-guest with in house charge privileges |
| employee folio | record employee purchases |
| control folio | each revenue center's transactions |
| semipermanent folio | tracks "bill to" accounts |
| permanenet folio | with a contractual payment program |
| identification code | used topost a charge when 2 accounts for 1 room |
| credit monitoring routine | compares current folio balance with a house limit |
