| A | B |
|---|
| Paradigm | operating principle; a way of thinking about the world |
| Proactive | Personal Vision and responsibility |
| End in Mind | Personal Leadership |
| Put First Things First | Personal Management |
| Think Win/Win | Interpersonal Leadership |
| Seek to First To Understand | Empathic Communication |
| Synergize | Creative Cooperation |
| Renewal | Balanced self-process |
| Inside-Out | Building Character |
| Compassion | Ultimate source of happiness; reap immediate benefits of comfort and calm |
| Sense of comfort and calm | Practicing compassion |
| Anger | Destroys personal happiness |
| Positive emotions | Nourish these! |
| Negative emotions | Minimize or discard these! |
| Personal Misson Statement | Specific self-direction and philosophy |
| Private victory | Preceeds Public Victory |
| Quadrant 1 | Urgent and Important |
| Quadrant 2 | Not Urgent but important |
| Quadrant 3 | Not important but urgent |
| Quadrant 4 | Not urgent and not important |
| Levels of Communication | Defensive, Respectful, Synergistic |
| Dimensions of Renewal | Mental, Physical, Social/Emotinal, Spiritual |
| Center of Energy | Spouse, Family, Money, Work, Possessions, Pleasure, Friend(s) |
| Attending to the little things | Kindnesses and courtesies |
| Emotional Bank Account | Amount of trust built up in a relationship |
| Deposits to the Emotional Bank Account | Courtesy, kindness, honesty, keeping commitments |
| Stewardship Delegation | Desired results, guidelines, resources, accountability, consequences |
