| A | B |
|---|
| Affiliate reservation system | A hotel chain's reservation system in which all the participating properties are related contractually. |
| Non-affiliate reservation system | A subscription system linking independent properties. |
| Global distribution system | Uses a "Smart Switch" to translate reservation transactions in many formats. |
| Intersell agency | A one-stop shop that allows you to book air flights, hotel rooms, and car rentals. |
| Central reservations office | Deals directly with the public and uses a central telephone number. |
| Overrun facility | This property gets reservation request from a chain when the chain cannot meet reservation request. |
| Rooms availability report | Shows, by room type, the number of rooms that are available each day. |
| Revenue forecast report | This projects rooms revenue by multiplying predicted occupancy by rooms rate. |
| Reservation inquiry | This requires data on number of room nights, but no personal customer data. |
| Expected departure list | Shows the number of guests expected to depart along with the number of stayovers. |
| Expected arrival list | A daily report showing the number of guests with reservations expected to arrive on a given day. |
| Real time capability | This allows the reservationist to respond to a caller's request during a telephone call. |
| System update | This performs many of the same function the night auditor in a non-automated property performs. |
| Yield Management | A set of demand forecasting techniques a hotel uses to maximize revenues. |
| Turnaway report | A hotel uses this as a guide to its expansion plans. |
| Reservations record | You create this to initiate the hotel guest cycle. |
| Smart switch | Translates reservation transactions into several unique formats. |
| Disintermediation | The elimination of the middleman. |
| Reintermediation | Travel agents response to disintermediation. |
| Preregisteration | Speeds up guest check-in. |
