| A | B |
|---|
| CHANNELING | Searching for a Practitioner |
| APPEAL | A grievance or complaint |
| TRANSFER | A quick route between applications |
| MEMBER | Anyone eligible on the plan |
| HISTORY | A summary of past Customer Service Inquiries |
| INTAKE | The screen where information is initially loaded |
| NOTES | Additional information section |
| SECTIONS | The parts of an Application |
| SUBGROUP | Subset of a Group |
| ACCEPT | F4 |
| SUFFIX | Defines specific family member |
| CONTACT | One of the people involved in an Appeal |
| REVIEWER | The second person involved in an Appeal |
| FACILITIES | One type of Provider that can be Channeled |
| PRACTITIONER | Individual provider that can be Channeled |
| SUBJECT | The general topic of Customer Service Inquiry |
| USER | The person who processes a claim or inquiry |
