| A | B |
|---|
| Responsibility to resolve outstanding guest balances | front office |
| guest folio | transactions of a guest's account |
| zeroing out | bring the account balance to zero |
| guest history files | collection of a guest’s personal & financial data |
| guest history records | Personal & transaction info from guest’s previous stays |
| direct billing | prearranged method of settlement by third party |
| late check-out | guest leaves after posted check-out time |
| late check-out fees | fee applied when guest does not check out by posted check-out time |
| express check-out | authorized credit card payment |
| self check-out terminals | Guests check themselves out |
| in-room check-out system | television interfaced with front office |
| on-change | guest has checked-out, room ready to be cleaned |
| city ledger | non-guest ledger |
| debit card | treated as cash |
| responsible for currency conversion on a credit card | credit card company |
| 11:00 to 12:00 | common check-out times |
| 7:30 am – 9:30 am | prime check-out times |
| self check-out | lobby terminals, in room, PDA |
| auditing | verification of front office accounting records |
| source documents | verification of revenue transactions |
| cash bank | Amount of cash assigned to a cashier to handle work shift transactions |
| # of workers with access to cash bank | one |
| net cash receipts | Amount of cash, checks, and other in the drawer minus the amount of the initial cash bank, plus the paid-outs |
| overage | Total in cash bank (minus initial balance) is greater than the net cash receipts |
| Total in cash bank (minus initial balance) is less than the net cash receipts | shortage |
| cashier pays out more than received | due back |
