| A | B |
|---|
| self-directed | responsible for chosing their own methods for reaching their goals |
| functional team | group of people from one company department or area of expertise who work together toward a common business goal |
| cross functional team | group of people from two or more departments or areas of expertise who work together toward a common business goal |
| team planning | process that involves setting goals, assignment roles, and communicating regularly |
| facilitator | leader who helps the team work more smoothly by coordinating its task |
| Total quality management | theory of management that seeks to continually improve product quality and customer satisfaction |
| customer | anyone who receives the results of your work |
| leadership style | how aperson behaves when he or she is in charge of other people |
| parliamentary procedure | strict rules of order for conducting a meeting |
| agenda | list of topics drawn up beforehand that will be discussed at the meeting |
| minutes | written summary of the last meeting |
| unfinished business | topics from previous meeting that need more discussion |
