| A | B |
| URL | universal resource locator |
| search engine | An Internet program on a web site that searches the Internet for specific information. |
| netiquette | Rules of conduct for using the Internet. |
| keyword | A word or words related to information you are searching for. |
| HTML | Hypertext markup language-programming language of the world wide web. |
| gopher | A menu-based system for browsing the Internet for information. |
| flame | To send a harsh, critical email message to another user. |
| emoticons | Smileys or other character art used to express feelings in email communication. |
| booleam searching | The process of adding the words and, or, not between keywords in your searches. |