| A | B |
|---|
| Core Competencies | Integrated knowledge sets within an organization that distinguish it from its competitors and deliver value to customers. |
| Downsizing | The planned elimination of jobs. |
| Employee Leasing | Process of dismissing employees who are then hired by a leasing company and contracting with that company to lease back the employees. |
| Globalization | Trend toward opening up foreign markets to international trade and investment |
| Human Capital | The knowledge, skills, and capabilities of individuals that have economic value to an organization. |
| Human Resources Information System | Computerized system that provides current and accurate data for purposes of control and decision making. |
| Knowledge Workers | Workers whose responsibilities extend beyond the physical execution of work to include planning, decision making, and problem solving. |
| Managing Diversity | Being aware of characteristics common to employees, while also managing employees as individuals. |
| Outsourcing | Contracting outside the organization to have work done that formerly was done by internal employees. |
| Proactive Change | Change initiated to take advantage of targeted opportunities |
| Reactive Change | Change that occurs after external forces have already affected performance. |
| Reengineering | Fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed. |
| Total Quality Management (TQM) | A set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving for continuous improvement. |
| Information Technology | This has enabled organizations to change the way they do business |
| Change Management | The effective handling of changes so as to positively impact the organization |
