| A | B |
| I would like to change my deductible | 106 |
| My husband has died and I would like to continue with my medical coverage | 135 |
| I need to stop my premium from being withdrawn from my checking account. | 89 |
| I would like to have my last name changed because I am now married. | 14 |
| I would like to know why my prescription was denied at the pharmacy | 232 |
| My daughter needs to be removed from coverage because she is no longer a full time student | 2 |
| I would like to inform you of the birth of my newborn son. | 1 |
| I need a certificate of credible coverage to provide to my new insurance company. | 213 |
| I would like to find out what my new premium will be after the rerate. | 7 |
| I would like to check on the status of my refund | 50 |
| I am a provider and would like benefits on a patient | 64 |
| I have moved | 4 |