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Healthcare Customer Service-Confidentiality

These activities were created to assist you in your studies on patient confidentiality.

AB
No Information No PublicationNINP
Health Insurance Portability and Accountability ActHIPAA
A female hippopotamusHIPPA
March 2005Implementation of HIPAA Security Rule for Electronic Information
Protected Health InformationPHI
Patient has suffered financial or personal loss due to a breach of confidentialityGrounds for a legal violation
Injury by acts of violenceExempt information
There is no need for the State to prove "wrongful intent" when prosecuting a breach of confidentiality caseTrue
Speak quietly, seek a quiet area, pull the privacy curtainHow to protect oral information
Shred information that includes patient identifiers, cover clipboards and charts, file reports in a timely fashionHow to protect written information
Use a password, do not share passwords, log off a screen when finished, use black screens, position screen out of view, used concealed methods of patient identity on monitorsHow to protect computerized information
Email and Voice MailNon secure channels of information
Use pass words, position machine out of public view, use a cover letter with a disclaimer, assign an individual to be responsible for pickup, call before sending, always obtain a receiptHow to secure faxed information
Lock them up, don't leave out with unauthorized personnel, only authorized individual may access, only supervised viewing of the contents by the patientHow to protect the patient record
The patientWho owns the information within a patient record?
The facilityWho owns the hard copies of a patient record?
Not without patient authorizationIs it ok to give information out on a person of public standing, such as an actor or politician? (Please note: they may be one in the same!)
On a need to know basisWhen can patient information be shared among healthcare workers?
Patient Bill of RightsA document that includes confidentiality among a list of items patients can expect regarding their personal and medical information
Code of EthicsA document that includes confidentiality of patient information as a standard for all healthcare workers
HITECH ruleCovers all entities working with computerized files and programs


Linda Norton

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