| A | B |
|---|
| intangibles | Things you cannot actually touch or possess |
| reliability | Ability to supply what was promised |
| empathy | Participating in another's feelings or ideas |
| self-motivation | Drive within you to get things done |
| External motivation | Comes from outside yourself |
| Internal motivation | Comes from within such as the satisification that comes from doing a good job |
| Responsible | Answerable ro accountable for something within your control |
| Dependable | Do what you say you will do |
| Conscientous | Following the dictates of one's conscience |
| Meticulous | Someone who is concerned and careful about details |
| Organized | If you have good self management skills your life and work are well ________ |
| Efficiency | Is appreciated and rewarded in the world of work |
| Time Management | All resources including time are used efficiently |
| Job and task analysis | Process by which a job or task is carefully studied to produce a list of specific activites |
| Job Breakdown | Specific list of tasks to be performed |
| Job Description | All tasks within the job breakdown |
| Parkinson's Law | Work expands to fill the time available for its completion |
| Stress | Dictionary definitions do not quite capture the meaning of this as experienced in the world of work |
| Monotony | One factor that causes stress |
| Depression | Emotional disorder that is caused by unexplained sadness |
| Stress response | The emotional or physicals of unexplained sadness |
| Stressors | Factors that cause stress |
| Self control | Ability to direct the course of your behavior |
| Type A Personality | Hard driving behavior, desire to achieve is almost an obsession |
| Type B Personality | More relaxed, easygoing people are described as having this personality |
| Wellness Programs | Designed to help employees maintain or improve their health |
| Critical Thinking | Another term for reasoning, using logic and to analyze information to solve problems |
| Visualization | Ability to see with the mind's eye |
| Analytical Problem Solving | Information is used to reach the conclusion by using logical analysis |
| Creative Problem Solving | Creative thinking gives one the power to do ___________ |
| Creative Thinking | Brainstorming |
| Brainstorming | Creating as many ideas as possible |
