| A | B |
|---|
| Call Center | Outsourcing of inbound reservation calls to SynXis |
| RedX | Considered to be a Central Reservation System (GDS) |
| Groople | Specializing in Group Travel |
| SalesForce | Online tool used by internal Sabre/SynXis employees |
| Write-Off | Process of removing ledger balances |
| SLA | Service Level Agreement |
| RFP | A request to a vender to provide a product or service |
| Reseller | Some examples of these type of accounts include: Sceptre, Luxe, & Luxury Res |
| Lock Box | Payment are sent to a bank and the bank posts the payments |
| Hotel Chain | A gorup of hotels under 1 brand |
