| A | B |
|---|
| transportation | cars, trains, airplanes, buses, ships, and other mode of taking people around |
| lodging | where you sleep |
| lodging, hospitality, and distributors | places to say, meals to eat, and travel agencies to book the trip for you |
| merger | where two companies combine into one |
| distributors | businesses that sell products and services directly to the consumer |
| regulatory agencies | government groups that have legal authority to issue rules and regulations that impact T & T |
| public-sector organizations | agencies set up by governments to promote travel and tourism in their area, ie. SC Dept. of Tourism |
| conference, event, and destination planners | market places, occasions, and happeneings that will attract travelers and tourists |
| conference attendees | need a cab from the airport to the hotel, local transportation, hotel rooms and meals. Give them places to go see. |
| destinations | major stops or attractions for travelers |
| professional organizations | groups of people who meet for professional growth and to network with people employed in related businesses. |
| network | to get together and meet other businesses and people who do similar jobs to yours, or who can compliment your job services |
| travel insurance companies | offer medical coverage outside the US, trip cancellation coverage, emergency evacuation help, and life insurance coverage for accidental death while traveling |
| standards | rules used for the measure of quality, ie. classroom procedures |
| Why should a business set quality performance standards? | Expensive to start a business, important to maintain customer relationship for future travel |
| consistency | no matter which Sleep Inn you stay the night, you expect a high level of service. Train and re-train employees to changes |
| standards must be | in writing, clear to understand, and shared with every employee |
| in-house training | company offers training sessions for its employees to learn new ways of doing things |
| AAA | measures quality in hotel industry |
| customers opinions in measuring quality | determine customer satisfaction in importance, expectations, and performance |
