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OST 289 - Chapter 3 - Office System Management Terms

AB
The act of accomplishing or finishingAchievement
Occurs when a distressful situation is prolonged, allowing no rest or recuperation for the body; it can cause physical and emotional problemsChronic stress
Extreme anger over a situation in the workplace that can cause irrational, destructive, and harmful behavior.Dest rage
Negative stress casued from a troubling situation or event.Distress
Reduce the number of employees.Downsize
An objective, a purpose, or an end that is to be achieved.Goal
Our wants, needs, and desires are often satisfied through healthy stress.Healthy stress
Harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources, or needs of the worker.Job stress
A propensity for being displeased with anything that is not perfect or that does not meet extremely high standards.Perfectionism
Personal digital assistant; a small computer that allows the checking of e-mail, retrieving of telephone calls, accessing and downloading of information from the Internet, checking of financial markets, keying of short reports, and so forth.PDA
Personal information manager; software that allows organization of information.PIM
Extreme anger that can cause unprofessional and erratic behavior when talking on a cell phone or telephone.Phone rage
The postponement or needless delay of a project or task that must be done.Procrastination
Determine the most efficient and effective number of employees and organizational structure.Rightsize
Extreme anger on the roads and highways that can cause accidents and criminal behavior.Road rage
A mentally or emotionally disruptive or upsetting condition occuring in response to adverse external influences and usually characterized by increased heart rate, an increase in blood pressure, muscular tension, irritability, and depression.Stress
A resource that cannot be bought, sold, borrowed, rented, saved, or manufactured; it is the only resource that must be spent the minute it is received.Time
the way we manage ourselves and our tasks in relation to the time we have.Time management


Office Administration & Medical Office Administration
Southeastern Community College
Whiteville, NC

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