| A | B |
|---|
| Company policy that spells out acceptable office attire. | dress code |
| A basic understanding of and comfort with concepts of computer hardware, software, and computers in society. Most employers today expect a level of familiarity with word processing, spreadsheets, and data bases. | computer literacy |
| A yearly summary issued by a company giving the firm's financial standing, growth, types of products, and proposals for new products; its corporate officers; and the location of its home and branch offices. | annual report |
| The International Standard Organization has established a standard for companies that trade internationally. A company recognized by this standard assures other companies that its products are of high quality. | ISO 9000 |
| The mental conception the public has of a company's values and attitudes. | corporate image |
| The trial period a new employee must undergo before being considered a regular member of the staff. | probationary period |
| A program designed to motivate employees through having them particpate in setting of goals, and subsequently evaluating them in terms of their success in meeting those goals. | management by objective (MBO) |
| Benefits such as pensions, medical and life insurance, paid vacations and holidays, sick leave policy, profit sharing, and tuition payments that a company offers its employees in addition to salary. | fringe benefits |
| Broad, general questions that give a job seeker an opportunity to speak freely about his or her strong points or special skills and provide the interviewer with information that might not otherwise be revealed. | open-ended questions |
| Narrow, specific questions that zero in on one specific point and can be answered briefly. | close-ended questions |
| Technique used by an interviewer who suspects information is being withheld and who asks varied questions to determine the extent of the problems. | probing questions |
| An interview technique in which a question is posed at an unexpected point in an interview for the purpose of judging how well a person can handle pressure. | surprise questions |
| An interview technique in which the interviewer picks a key concept in a job applicant's statement, repeats it or rephrases it, and develops it into another question. | mirror technique |
| The point in an interview when the interviewer deliberately discontinues the dialogue to see how the interviewee handles the situation. | block of silence |
| A method of interviewing that helps interviewers determine an applicant's work behavior. | behavioral inquiry |
| Hourly wages paid to nonsalaried employees, including overtime. | nonexempt wages |
| Transmitting a message by means of body language, vocal intonation or inflections, physical objects, or space, rather than by wirtten or spoken word. | nonverbal communication |
