| A | B |
|---|
| A complex transaction of thought in which two or more people can take part | communication cycle |
| The person who begins the communication cycle when he or she wants someone to react, respond, or behave in some manner | sender |
| The projection of one's personality into the personality of another in order to understand him or her better | empathy |
| In communications, the spoken or written word, gestures, facial expression, or other means by which the sender transmits his or her thoughts | message |
| Concise, Complete, Cohesive, Clear, and Courteous | five Cs |
| Transmitting a message by means of body language, vocal intonation or inflection, physical objects, or space, rather than by written or spoken word | nonverbal communication |
| Messages conveyed by bodily movements and facial expressions | body language |
| The study of body language - the messages conveyed by bodily movements and facial expressions | kinesics |
| In business communications, the unwritten rules about the use of space | proxemics |
| The person in the communication cycle who absorbs the message directed toward him or her by the sender | receiver |
| Statements that can be readily supported by proof or evidence | facts |
| The verbal or nonverbal response a receiver returns to the sender as a necessary part of the communication style | feedback |
| An interference with the exchanges between sender and receiver that distorts the intended message or feedback in such a way that misinterpretation results | static |
| Interference with communication, caused by different knowledge, emotions, and backgrounds of the sender and receiver | internal static |
| The belief that if a particular quality does not exist in someone or something, then its opposite must. It may permit one desirable or undesirable trait to distort the whole picture | two-value thinking |
| Looking at events, person, or ideas from an extremely narrow viewpoint that doesn't allow for other people's perceptions of them | singular perception |
| The grouping of people, things, or ideas under one label, making no exception for individuality | generalizations |
| The dehumanization of personal relationships by thinking of people only in terms of their usefulness or service, regarding them as "things" or machines, rather than as human beings with feelings, attitudes, strengths, weaknesses, likes, and dislikes | thinging |
| Shading the truth a bit to benefit a particular point of view of person | slanting |
| According to theory by Eric Berne, people's personalities are divided into three parts -- parent, child, and adult | transactional analysis |
| A comparison of the human personality to a four-paned window, with each pane representing a segment of the total individual | Johari Window |
